Software is definitely better than previous tools
Compared to what I have used before, this WFHI software setup is definitely a step up. The navigation and interface felt cleaner and more modern than older remote workflow tools I've tried. The sales and onboarding materials gave a pretty accurate idea of what to expect without overselling features, which I appreciated. Although a couple of terms and labels within the dashboard could be clearer, overall it was easier for me to get going than past experiences. The calling tools worked efficiently during trials, and the database functionality was more reliable. The billing and invoicing process was straightforward enough; I didn’t find any big surprises or confusing sections. There was just one small thing: I wish the automation around payments and reminders was a bit tighter to avoid manual checks now and then. Still, on balance, this is a solid upgrade from what I was using.