software fits my available hours but could be more flexible
I purchased the WFHI software because I needed a solution that can handle remote workflows during my working hours, which are somewhat irregular and spread across early mornings and late nights. The software generally works well for this kind of schedule. The automatic updates happen smoothly in off-hours, so I rarely lose access or functionality during peak periods. The dialing tool integrates with the database efficiently, allowing me to keep clients' information organized without extra effort. However, my only small reservation is that the training sessions and onboarding materials are designed assuming a more regular 9-to-5 availability. Because my hours differ, I sometimes found it hard to attend live support calls or follow the sequence of training within the allotted timeframes. This meant occasionally delaying certain setup and learning steps. Still, after the initial adaptation, the software comfortably supports my actual workflow timetable. Telephonic support is good, although accessing it outside standard hours would be helpful. The sign-up and invoicing were straightforward and fitted well with my planning. In summary, while the product fits the hours I work overall, a bit more flexibility in support availability would improve the experience.