Software didn’t quite meet my expectations, unlikely to repeat
Comparing WFHI's software access to what I was using before, the experience was somewhat disappointing. While the software was more updated in some technical aspects, such as automatic updates and database syncing, it didn’t align well with my workflow. The dialer feature was less intuitive and caused delays during calling sessions, something I didn't face with my previous platform. The onboarding flow also felt cumbersome, slowing down my initial setup process. I also found the sign-up and invoicing methods less transparent and more time-consuming than expected. Though telephonic support was available, responses were not always prompt or detailed, which affected my confidence in using the software consistently. Considering these factors, I do not see myself choosing WFHI's software again, as it fell short of the ease and efficiency that I was accustomed to with earlier tools. I had hoped for a smoother transition, but unfortunately, it was not the case.