Software confusing but support was somewhat helpful
I was quite frustrated trying to get started because the software wasn't explained clearly. The labels on some key features were confusing, which made navigating the interface unnecessarily complicated. At one point, I couldn't figure out how to access the dialer properly, and the database settings were buried under menus that didn’t make sense to me at all. On the bright side, telephonic support was patient and did offer some helpful guidance. Still, it felt like I had to ask the same questions more than once to get clear answers. The automatic updates were nice but came without much explanation, making me unsure if they affected my progress. The payment and invoicing process was one area that was the smoothest, which I appreciated. However, the overall experience left me feeling that clearer instructions and a better onboarding flow were badly needed to make the software usable for someone not tech-savvy.