Software access ok, but support responses were too slow for me
My experience with the software started off well enough since the interface was user-friendly and I could access most of the features without too much trouble. That said, I ran into some issues where I needed help, and unfortunately, the responsiveness from the telephonic support wasn’t great. It often took a long time to get through or to receive follow-up answers to my queries. This made it frustrating when I wanted to quickly resolve problems related to the dialer or database features. If you're someone who prefers fast, real-time support, this setup might not be the best fit for you. However, the software itself seemed solid, and the onboarding process was straightforward enough, so if you are patient and can troubleshoot on your own sometimes, it might work. I also found that training materials were available, but they didn’t quite cover all the corner cases which is where I needed assistance. All in all, for those comfortable with some delays and self-guided problem-solving, it’s usable software. But for users expecting quick, clear support, the experience could be disappointing and may cause delays with remote workflows.