Software access not as promised

Software access not as promised

I signed up expecting the software to be immediately accessible with straightforward instructions. However, the actual process was more complicated than anticipated, requiring multiple steps that weren't clearly explained initially. The training modules were available but did not fully prepare me for the workflow management features inside the dashboard. Accessing the calling tools also required additional setup that was not detailed in the preview materials. On the plus side, invoicing was handled without issue and payments processed smoothly through the portal. Still, I found the delays in software readiness frustrating, especially as the automatic updates did not provide clear notifications or explanations. Support was helpful, though sometimes slow to respond.