Software access flow: overall good but expected more simplicity
When I first signed up for WFHI, I had some expectations about how the software access flow would go based on other tools I'd used. In practice, the steps were definitely sensible and mostly in the right order, such as getting invoice details soon after sign-up, which I appreciated. However, I expected the activation and access to kick in faster and with fewer confirmation steps. The automatic updates happen regularly and are seamless, which was a pleasant surprise since I usually expect to fiddle with settings after an update. The dashboard and calling tools were accessible soon after completing the initial training, which matched my expectations well. On the minus side, I felt the database feature setup could have been a bit more straightforward; some procedures weren’t as intuitive as anticipated. All in all, the experience was positive and I could access and start using the software relatively quickly, but I probably expected just a little smoother navigation through some setup stages. Still, I would say the order of steps is logical and does get you to where you need to be.