Socha tha zyada clear hoga, par kuch cheezein unclear rahi
Main jab sign-up ke liye jayi thi, mujhe laga ki sab cheezein transparent aur clear honi chahiye billing aur software ke features ke baare mein. Training sessions pehle achhe lage, simple explanations diye gaye the jahan tak onboarding ka sawaal tha. Par jab maine product ke kuch advanced areas try kiye, thoda confusion rahi ki settings ya feature scope kaise kaam karta hai. Mujhe laga tha ki launch ke time pe mujhe zyada full picture milni chahiye thi, par jo mila wo basic aur thoda incomplete tha. Sales team ki taraf se initial clarity thi, par technical details pe mujhe thoda aur samjhana chahiye tha. Ab bhi kaafi cheezein seekh rahi hoon khud se, jo thodi si frustrating thi. Overall, jo expect kiya tha initial process mein, woh pura nahi hua.