socha tha support jaldi milega, par wait zyada hua
Mujhe lag raha tha ki jitna paisa main invest kar raha hoon uski wajah se support team jaldi response karegi, lekin waise nahi hua. Sign-up ke baad initial queries ke liye maine kai baar contact kiya, par feedback milne mein kaafi time lagta tha. Jab software mein technical problem aayi, toh response thoda delayed mila jo thoda frustrating tha. Training sessions ke dauran bhi kuch cheezein clear nahi hui aur jab maine poocha toh support team se reply aane mein zyada time gaya. Mujhe lagta tha ki support system jyada proactive hoga, yani ke jitna main expect kar raha tha usse thoda peeche raha. Telephonic support kaafi polite tha lekin patience rakhna padta tha. Mujhe train karne ka process thoda overwhelmed laga, kyunki har baar apna point explain karna padta tha. Payment aur invoicing process thoda smooth tha, lekin overall start karne mein thoda jyaada wait hua. Main kahunga ki experience thoda mixed raha, jyada wait ke saath.