Socha tha support flexible hoga, par timing match nahi hui
Mai expect kar raha tha ki telephonic support hours mere kaam ke according flexible honge, par reality mein timing kuch alag nikli. Jab call kiya support ko, toh aksar unke hours mere kaam ke peak mein nahi aaye, jis wajah se main wait karta raha ya phir alternative solutions dhoondhta raha. Maine socha tha ki priority assistance zyada timely aur suitable hogi mere schedule ke hisab se. Software aur database integration mein support kaafi achha tha, lekin communication timing ki wajah se overall satisfaction kam hua. Jo automatic updates the, unka impact thoda complex tha meri workflow pe, isliye uss time support ki jarurat thi, par available nahi thi. Billing aur payment process toh sahi tha, wo main negative nahi mana. Lekin support ki hours flexibility mismatch se mujhe thoda inconvenience hua, aur expect nahi tha ye problem itni prevalent hogi.