Socha tha support easy milega, par labels covered nahi karte expectations ko
Mujhe laga tha ki telephonic support waise simple aur clear tareeke se hoga jaise training mein dikhaya gaya tha, par reality kuch alag thi. Labels aur instructions thoda confusing lage mujhe. Jab main kisi option ke baare mein puchta tha, toh jawab kuch clear nahi milta tha, matlab mujhe baar baar wahi baat dobara samjhani padti thi. Support waale shayad apne system se hi baat karte lagte hain, user ke perspective se nahi. Ye baat main fir bhi manage kar leta tha, par jab test mein dialer aur database mein thoda issue aaya toh lag raha tha ki labels aur wording better honi chahiye thi. Kabhi lagta tha ke jo instructions diye gaye, wo support wale nahi samjhate ya phir system mein mismatch hota hai. Not much time mila help lene ka, isliye khud hi try karta rehta tha. Sign-up aur payment processes thik the, par overall mujhe lagta tha thoda aur clarity zaruri thi in sab cheezon mein. Ye toh theek hai ki kuch cheezein work karti thi, par expectation ke hisaab se poora satisfied nahi tha main.