Socha tha support easy milega, but nahin hua yeh wala scene
Yaar, mujhe laga tha ki telephonic support aur communication itne flexible honge ki mere kaam ke hours me jab bhi zarurat ho, main contact kar paungi. Lekin jab maine call kiya toh log ya toh busy the ya timings kuch aise the jo mere routine se match nahin karte. Woh database kaise use karna hai, training ke baad bhi thoda unclear tha mere liye, toh thodi jaldi help chahiye thi. Payment aur invoicing process thik tha, samajhne me koi major pareshani nahi ayi, par support waale logon ki availability ne thoda disappointment diya, matlab mujhe laga tha ki they would be ready jab bhi main call karungi. Main samajhti hoon ki sab kuch perfect nahi ho sakta, par ek acchi customer support service itni off-hours me ready rehti hai, parampara ke mutabik. Abhi main soch rahi hoon ki par next time shayad main bypass karungi support or try karungi self-help resources se, kyunki yeh timing waale issues ne kaafi frustration di, and mujhe zyada serve nahi kiya.