Socha tha smooth hoga, par mila zyada waiting aur repetition
Starting mein mujhe laga tha ki software se access fast milega par actual mein kaafi baar mujhe baar-baar wait karna pada jab bhi dialer use karne ki koshish ki. Onboarding mein bhi mujhe laga tha ki smooth transition hoga, par multiple steps repeat karna pada bina clear instructions ke. Jo database feature tha usme entries dalte waqt bhi system freeze hone ki wajah se mujhe rukna pada, jabki mujhe lagta tha ki data entry seamless honi chahiye thi. Support team ka ek point thik laga, woh responsive the par unke solutions thode generic thay jis se problem full solve nahi hui. Training sessions mein bhi mujhe lag raha tha ki repetition adhik hai, mujhe naye cheezein seekhne ko nahin mile jitni expectation thi. Overall main soch rahi thi ki software accessible hote hi kaam start ho jayega, par us process mein mujhe lagataar system ke slow hone aur baar baar instruction samajne ka pressure mila. Ye sab mila kar time lag gaya aur frustration bhi badha, jo main ne expect nahi kiya tha jab sign-up kiya tha.