2 out of 52 of 5Unverified experienceSales and pre-purchase
Socha tha simple hoga, par itna mushkil mila
Main ne aapke software ke baare mein socha tha ki sab easily mil jayega, simple steps honge sign-up aur pre-purchase mein. Lekin jo reality thi woh bilkul alag thi. Kahin bhi exact details dhundhna easy nahi tha, aur jaise hi main koi information dhundta, dusri jagah complex explanations milte. Mera impression tha ki ye confusion kam hoga aur processes thode transparent honge, par aapne complicated cheezein rakh di jo samajh mein aana mushkil karti hain. Aapko thoda rethink karna chahiye ki jo customer bas basic information chahhta hai, usko zyada asaani se kaise deliver kar sakein. Is baat ka main shikayat karta hoon ki expected clarity aur actual clarity mein kaafi difference tha.