Socha tha sab easy hoga, par bohot waiting aur repeat hua
Mujhe laga tha ki software aur access ka process smooth hoga, par bohot zyada waiting hui aur baar-baar same baatein repeat karni padin. Sign-up karte waqt hi lag raha tha ki kuch toh gadbad hai, kyunki dashboard kholne mein delay tha. Jab bhi support ko call kiya, toh response slow aaya aur kabhi kabhi toh repeat karte karte hi frustrated ho gayi thi. Onboarding training kuch achhi thi, par baar baar wahi cheezein samjhani padti thi, jo ki frustrating thi. Database ko setup karna mere kaam ke hisaab se thoda confusing tha aur calls ke dialer mein automatic updates ki wajah se bhi koi khas fark nahi dikhayi diya. Payment aur invoicing ka process bhi clear nahi tha, mujhe sochna pada ki kya mujhe sahi invoice mila ya nahi. Overall, main expect kar rahi thi ki jitna technical setup hai, wo jyada easy aur speedy hoga, par yeh sab wait aur incomplete steps ne bahut confuse kar diya. Ho sakta hai ki ye system unke liye accha ho jo zyada patient hain, par mere liye thoda disappointing tha.