Socha tha flexible service milega par timing compromise karna pada
Main soch raha tha ki WFHI ki support timing mere kaam ke schedule ke saath ache se fit ho jaayegi, par jab maine use shuru kiya toh thoda niraash hua. Training aur onboarding calls mostly business hours mein hote hain, jo mera schedule match nahi kar paate hain, kyunki main shaam ko aur raat ko zyada kaam karta hoon. Telephonic support se sampark karne par inform kiya gaya ki unka support window fixed hai, jo mera expectation nahi tha. Dialer aur calling tool ke use mein koi dikkat nahi hai, par jab support ki zarurat hoti hai, toh uss waqt unki availability mera kaam rukwa deti hai. Database feature achha hai aur automatic updates se kaafi help milti hai, lekin support hours ke karan main baar-baar frustration mehsoos karta hoon. Overall mujhe laga ki main zyada flexible service ki umeed kar raha tha par jo mila woh limited timing ka tha. Invoice aur payment process theek tha, easy to follow tha, par thoda aur support hours flexible hone se main zyada khush hota. This mixed feeling mujhe thoda sochne par majboor karti hai ki aage main kitna use kar sakta hoon.