Socha tha fast response milega, par thoda slow tha
Main jo sales process se expect kar rahi thi, uske hisaab se contact zyada jaldi aur responsive milna chahiye tha. Pehle contact karne par thodi der lagti thi reply aane mein, jo mujhe thoda ajeeb laga kyunki maine pehle kisi aur services mein itna wait nahi kiya tha. Lekin baki sales and pre-purchase steps mein clarity aur process samajhne mein koi dikkat nahi aayi. Jo queries maine bheji thi support ko, unka jawab mila tha par kabhi-kabhi thoda casual lagta tha jaise fully engaged nahi hai. Kuch steps mein to mujhe lag raha tha ki thoda zyada promptness ho sakti thi, specially jab main software ke access aur features ke baare mein puch rahi thi. Overall experience mila jhulaa raha, jisme accha bhi tha aur weak bhi, par shayad doosre platforms ke comparison mein ye thoda beech mein raha. Jo expect kar rahi thi, wo pura nahi hua lekin poora dudh na ho ke pani bhi nahi tha.