Socha tha easy onboarding hoga, par phir bhi help chahiye hogi
Training aur onboarding ke liye socha tha ke poori samajh mil jayegi ki kaise software use karna hai, par mujhe abhi bhi doubt hai ke agli baar jab setup karunga toh mujhe support ki zarurat padegi. Pehli baar ke sessions basic cheezein cover karte hain, par jo advanced functionalities hain jaise dialer aur database integration, unke liye proper guidance nahi thi. Reportedly support team se baat karne ka process bhi thoda slow laga, toh lag raha hai ke agar agla time bhi onboarding karna pade toh main fir se help maangna pad sakta hai. Payment aur invoice ka jo system hai, wo samajhna thoda confusing tha mere liye. Automatic updates aaye, par unke changes ko samajhne me thoda time lagta hai. Total mila ke, software kaafi powerful toh lagta hai lekin onboarding thoda frustrating raha isliye confidence nahi bana ki main akele hi sab kar paunga.