Socha tha easy hoga lekin mila complicated support
Maine socha tha jab support pina hoga toh easily mil jayega jo main chahta hoon, par thoda mushkil laga dhundhna. Software mein features kaafi hain, lekin uss support section mein solution dhundhne ke liye waqt zyada lage. Kabhi kabhi lagta tha ki main sahi jagah pe hoon ya nahi, kyunki instructions clear nahi thi. Lekin haan, ek cheez achhi thi ki jab finally main telephonic support se baat ki toh unhone thoda patience rakha aur try kiya mera issue samajhne ki. Lekin overall mujhe laga support system ko thoda aur friendly aur accessible banana chahiye tha. Mujhe training bhi karna tha on database feature, lekin usmein bhi thodi confusion thi. Sign-up process thoda lengthy lagta hai, toh usmein bhi improvements chahiye. Tool ka dialer bhi theek tha, par uski settings samajhna mushkil tha shuru mein. Payment process theek tha, par invoice ka format complicated tha thoda. Mujhe laga main jo expect kar raha tha support se, wo itna smooth nahi mila jitna socha tha.