Socha tha easily solution milegi, par nahi mili
Maine expect kiya tha ki jab bhi mujhe support ki zarurat hogi, main easily us tak pahunch paungi lekin ye waisa nahi tha. Jab maine pehli baar support contact karne ki koshish ki, toh mujhe system aur software ke connection mein bhi koi proper service options samajh nahi aaye. Website par search karne par bhi mujhe woh information nahi mili jo mujhe chahiye thi call dial karne ke liye, aur training resources ko dhundhna bhi mushkil tha. Main generally office ke baad kaam karti hoon toh support ka timing mere sath match nahi karta tha. Jab finally kisi agent se baat hui, toh mujhe lagta hai ki woh mere basic requests ko samajh nahi paaye. Invoicing aur payment ka system bhi complicated lag raha tha, kyunki mujhe har baar nai nai cheezein manually check karni padti thi. Database feature se kaam karna mera plan tha, par uski details bhi easily available nahi thi. Automatic updates aaye, par unke baare mein koi clear guide nahi mili mujhe. Mujhe laga tha ki yeh software aur training mere liye ek smooth experience hoga, par yeh sab chije meri expectations ke bilkul ulta thi. Is wajah se mera initial impression poor raha hai aur main abhi tak decide nahi kar paayi hoon ki aage main continue karungi ya nahi. Bas itna bol sakti hoon ki support aur communication system ko seriously upgrade karna chahiye, warna users ko problem hi hoti rahegi.