Socha tha billing simple hoga, par kafi confusion raha
Maine socha tha ki bill aur payment system straightforward hoga aur easily samajh aa jayega, lekin mujhe lagta hai zyada effort meri hi karni pad gayi. Pehle sign-up ke time sab cheezein thoda confusing lagi, aur invoices check karne mein bhi mujhe kaafi time laga. Automatic updates ke baad kabhi kabhi format change ho jaata tha, jiski wajah se muze additional manual check karna padta tha. Support ko call kiya toh response mila, par wo bhi sirf general guidance de paye. Mujhe lag raha tha ki thoda zyada clear aur user-friendly process provide karna chahiye tha, taki extra kaam na karna pade hum users ko. Lekin ek achhi baat yeh thi ki payment record maintain karna software ke andar accha tha, jisne basic tracking mein help ki. Par overall, main expect kar rahi thi ki mujhe zyada time apne end se bill samajhne aur reconcile karne nahi lagana padega. Mujhe lagta hai ki agar onboarding ke time pe thoda aur detail clear kiya jaata, toh mujhe zyada confusion nahi hota.