Socha tha better support milega, par roz ke din kuch aur hi mila
Jab main WFHI ki telephonic support use kar rahi thi, toh main expect karti thi ki mujhe consistent aur helpful responses milenge roz ke issues ke liye. Lekin reality mein yeh alag thi; kabhi kabhi calls connect hone mein der ho rahi thi, aur support agent ke answers adhure ya repetitive lagte the. Ye daily basis par mera kaam disrupt kar raha tha kyunki call problem, database access, ya dialer settings mein jab bhi issue aata, toh solution ke liye baar-baar contact karna padta. Training session theek lage, par unki madad roz ke practical problems ko solve nahi kar pa rahi thi easily. Signup and payment process theek tha, bas support mein expected professionalism kaafi kam tha. Har roz jab software use karti, toh lagta ki mujhe sahi guidance nahi mil rahi hai jo meri help kare. Mujhe lagta tha ki better communication aur faster response milega, par jo chala woh frustrating tha, is wajah se mera confidence software pe kam hua hai. Yeh experience mere liye disappointment raha.