Socha tha better hoga par support thoda confusing laga
Maine socha tha ki support process simple aur systematic hoga, par mujhe waise steps nahi mile jo main expect kar rahi thi. Jab maine telephonic support ko call kiya toh pehle mujhe kaafi baar repeat karna pada apni problem ko, jo thoda time wasting tha. Fir bhi mujhe lagta hai ki unhone proper documentation explore nahi kiya mere case ko samajhne ke liye. Jo order main expect karti thi ki solution ke liye follow karungi, waisa clear guideline mujhe nahi mila; mujhe baar baar different steps try karne padte they jo ki logically thoda scattered lagte they. Main soch rahi thi ki onboarding ke baad ye process seamless hoga. Training ke baad bhi jab detailed help chahiye thi toh response thoda slow aayi. Main confused thi ki phone pe bataya bhi kya gaya aur actual mein kya karna chahiye ismein farak tha. Overall, support se main satisfied nahi thi kyunki mujhe lagta tha ki thodi thoughtful approach hogi aur customer ko samjhane mein jyada consistent help milegi. Ye experience mere hisaab se frustration badhane wala raha.