Socha support se thoda simple process milega but mila kuch alag
Mujhe lagta tha ki support ka process ekdum straight forward hoga. Matlab, pehle sign-up karo, phir training complete karo, phir dialer use karo. Par jab main isme gaya to thoda order mix lag raha tha, jaise automatic updates ke baad training mein naye steps add ho jaate hain aur mujhe unhe phir se samajhna padta tha, jo thoda time leta tha. Communication thodi alag thi, matlab har help call mein same cheezo ko repeat karna padta tha, phir bhi dialogue mein logical connection tha, bas slightly confusing steps ke karan time badh jaata tha. Maine socha ki ek step complete karna matlab agla asani se clear hoga, par thoda back and forth hua. Phir bhi support team ne koshish ki achha response dene ki aur overall jo mila wo utna bura nahi tha. Shayad main expect kar raha tha ki sab kuch aur perfect order mein hoga, par ye thoda alag tha. Isiliye rating poori 5 dena mujhe theek lagta hai kyunki help zaroor milti thi, bas thoda flow complicated lagta tha kabhi kabhar.