socha support aise nahi hogi
Expect karta tha thoda zyada fast aur clear communication milegi. Mai bolu toh, support team normal thi, koi bhi baat ko jaldi resolve nahi karti thi. Jo queries dalta, unka response thoda late milta tha. Kabhi kabhi lagta tha jaise samajh nahin pa rahe the ki main kya bol raha hoon ya kya chahiye. Ek ya do baar toh unhone mujhe redirect kara dusri team pe bina proper confirm kiye. Training aur onboarding mein bhi thodi bahut confusion raha, kyunki jo bola gaya tha uske mutabiq support kuch alag tha. Database ka feature thik tha, par jab call dialer mein issue aaya toh unka help zyada madad nahi kar paya. Main ek cheez appreciate karta hoon ki automatic updates regular milte the aur software mostly up to date rehta tha. Par overall mujhe expectation ke hisab se better performance chahiye tha. Next time main sochunga ki aur options try karun ya nahi.