Socha sab clear hoga, par zyada khud hi samajhna pada
Main expect kar rahi thi ki sales aur pre-purchase process ekdum clear aur simple hoga, jo ki kuch had tak mila, par fir bhi bohot si cheezein mujhe khud hi samajhni padi. Jaise ki software ke specific features aur unke uses ke bare me detailed explanation kam thi, aur mujhe baar baar apne end se queries ko clarify karna pada via support. Mujhe laga ki shayad thoda zyada guidance milegi starting me, especially sign-up aur invoice generation ke process me, jisse mujhe initial phase me dikkat na ho. Telephonic support theek tha, lekin fast answers kahi baar miss hue jiski wajah se mujhe patiently wait karna pada. Sales team ke interactions polite the, par detailed product knowledge nahi dikha paye sab jagah. Overall, jitna mujhe laga tha ki smoother process milega, utna nahi mila. Agle customer ke liye suggest karungi ki shayad wo pehle se thoda research kare, warna thoda zyada self-effort lagta hai to understand the whole system before use.