So tired of repeating myself, but mostly smooth process
After signing up and exploring the onboarding flow, I realized I'd been explaining the same requirements to three different support reps. It felt like looping back on the same things instead of moving forward. The software itself handles calls well and the dialer is responsive, which I appreciate after that waiting and repetition. The database feature works fine, but the sign-up and invoicing felt a bit sluggish with multiple confirmations. Updates happened automatically with no fuss, thankfully. Telephonic support overall was polite but sometimes slow to connect. I’m giving a solid four stars mostly because the product is good and training was straightforward, although the repeated waiting and re-explaining got quite tiresome and slowed me down. I'd recommend it if you value reliable tools more than fast initial setup, because that part could use streamlining so one doesn’t feel stuck in a loop before getting set up properly.