so the support was kinda hit and miss in the end
I gotta say the support experience was a bit all over the place for me. At first, the telephonic help seemed pretty responsive and gave me some confidence that if anything went wrong, they’d sort it out. But then, on a couple of occasions, I felt I was just waiting around or getting vague answers that didn’t really solve my issues with the dialer or database. It made me unsure if I was using the software correctly or if the problem was on their side. The training did help me understand the basic workflows but didn’t always prepare me for real day-to-day quirks. The automatic updates came regularly and didn’t interrupt me much, so that was good. And setting up the invoices and payments was okay, nothing special though. All in all, I’m kind of in the middle–sometimes helpful, sometimes frustrating, so that's how I'd describe it to a friend honestly.