So, the support was kinda hit and miss honestly
Hey, just wanted to share how I found the support side of things with WFHI. So at first, I thought the labels and wording were pretty clear, which made signing up and paying less stressful. But as I kept using the software and dialer, sometimes the instructions felt a bit confusing—like, I wasn’t sure if I was supposed to update something myself or wait for it to happen automatically. There were moments when I thought the telephonic support would respond quicker or give straight answers, but sometimes the wait times made me wonder if they really got what I was asking. On the plus side, when I did get through, the people were usually polite and tried to help. So basically, it’s a mixed bag; the software and database are fine overall, but the communication around some of the features could be better. Would I tell my friend to try it? Maybe, but with a heads up about the support being a bit unpredictable at times.