So much wasted time just waiting and repeating stuff
Honestly, my experience with telephonic support was quite frustrating. On one occasion, I called to resolve an issue with the dialer not connecting properly, and after a long initial wait, the representative asked me to explain the problem again multiple times as if they hadn’t noted the details. The wait between being put on hold and speaking to someone capable of helping me was far too long, which left me feeling annoyed. Although the support personnel seemed polite overall, it was exhausting to have to repeat the same explanation several times during the call, and it never felt like progress was made. The software’s automated updates also didn’t seem to sync well, which I mentioned but didn’t get a satisfying answer for. When I shared feedback over the phone, the response was vague, leaving me wondering if my concerns would actually lead to improvements. Summarizing this to a friend, I’d say it’s just a lengthy and tedious process that drains you instead of making things easier, which wasn’t what I expected at all.