So much waiting and it took quite a while
I went into the onboarding thinking that the steps would follow a logical order, but honestly, it felt quite disjointed and took much longer than I anticipated. The support was on the phone, but sometimes they weren't immediately helpful, which made me think, am I missing something? It was especially confusing how they guided me through the database setup after I had already started configuring the calling tools. Things seemed out of sequence, so I struggled to keep track of what needed to be done first. On the positive side, once the dialer finally worked, it did function as promised, and I appreciated the automatic updates that kept the software fresh without needing manual intervention. However, the overall experience made me wonder if the makers had considered the end-user's perspective on the order of these steps. The invoicing and payment process was straightforward but added to the wait time because I wasn't sure if that was meant to happen first or last. I suppose with better communication and a clearer roadmap, the experience might improve, but as of now, it felt like a lot of back and forth without a clear flow in the process.