So much time wasted waiting for support responses
I was genuinely frustrated by the amount of time spent waiting on support. Every time I reached out with a problem, it took ages to get a reply, sometimes leaving me stuck for hours. The repetitive asking for the same information felt tedious and the telephonic support was far from efficient in resolving my issues. Onboarding already took longer than I hoped, and nearly every step needed some form of explanation that was not clearly provided in the training. The software updates made changes that confused me and support wasn’t quick to clarify. Overall, the whole experience felt slow and discouraging because I couldn’t get timely assistance when I needed it most. If the time to respond was shorter and support showed a better understanding of the problems, I might have felt more optimistic about the software. Right now, it’s been an exercise in patience that I am not eager to repeat.