So much guesswork; training didn’t deliver as promised
I went into using this software hoping the onboarding and training would guide me through everything, but it felt like I had to figure out most things on my own. The instructions were often vague or too general, which meant that when I reached the parts about using the calling tools and the dialer, I was pretty much left to experiment and test different settings without much concrete help. The database feature was confusing at first, and the automatic updates sometimes changed things without clear notification, which added to my frustration. Support wasn’t very proactive; I had to call multiple times just to get partial answers, and sometimes the information felt inconsistent. Even the invoicing and payment process wasn’t explained well during onboarding, so I had concerns about whether I completed everything correctly. The sign-up was okay, but after that, I wanted more structured guidance which just wasn’t there. Overall, the training didn’t cover the practical steps as much as I expected, and I found myself wasting a lot of time trying to get the software set up so it would actually do the job I needed. Because of all this, I feel like the effort I had to put into learning and managing the tools was much more than it should be, and that left me pretty disappointed.