So much effort, zero response
I expected a smoother start but honestly, the software kept giving me trouble from day one. Every time I reached out to support, it was like pulling teeth to get a reply. The onboarding process is supposed to be straightforward, but I felt left in the dark most of the time, trying to figure out access issues by myself. It took so much effort just to get into the system, and when calls didn't connect properly via the dialer, frustration only grew. Automatic updates seemed to break more than improve things, and there was no timely assistance when I really needed it. Even the payment and sign-up looked simple initially but turned into a hassle with unclear invoicing. For software aimed at remote workflow management, this level of unresponsiveness is unacceptable. I don't feel this was worth the time or money, and I doubt I will continue using it after this experience.