So much effort, so little order in their communication
I was really hoping the telephonic support would guide me through setting up everything efficiently, but that was not the case. When I first called, the person started giving me instructions that didn't seem to follow any logical sequence, which was frustrating. They told me to check settings that weren't even visible on my dashboard, which wasted my time. Later calls were similar; I was often passed between different representatives without clear resolutions. Because the support steps weren’t in a sensible order, I ended up more confused than when I started. Aside from that specific moment, the rest of the onboarding felt vague and poorly structured. I tried to reach essential details through emails, but responses came late and didn’t clarify the real issues. Ultimately, I spent more time figuring out simple processes than actually using the software, which is disappointing.