So much effort just to sort out billing mistakes
My experience with the billing and payment process was extremely frustrating. From the start, the invoices I received contained errors that were not corrected promptly. I had to spend considerable time contacting customer support to explain the discrepancies, only to be passed around multiple agents and get inconsistent responses. The payment portal itself was not intuitive, and at one point, I ended up submitting multiple payments by mistake because there was no clear confirmation or summary before processing. Each step of the issue required additional effort, with no apparent system to automatically flag or prevent these problems. The automatic update feature doesn’t extend to the billing section, so I felt completely on my own solving a problem that should have been automated or simplified. Telephonic support was often slow and at times unhelpful, leaving me more confused than guided. Given all the time and energy I wasted trying to fix my billing, I can’t recommend the payment system as it stands. Hopefully, these issues will be addressed to make the process more straightforward in the future.