So much effort, but onboarding just kept failing me over and over
When I started using the training and onboarding program at WFHI, I really thought this was going to be smooth and helpful, but it turned out to be a frustrating experience. Every step I tried to take, something went wrong – the tutorials often skipped important details, and when I reached out for telephonic support, I was passed from one person to another without getting any real answers. I spent hours trying to figure out how to set up the calling tools and connect them to the database, but the instructions seemed incomplete or outdated. What was supposed to be automatic updates instead often caused the software to crash or reset, and none of the troubleshooting guidance helped. It felt like the system wasn't designed for problems that actually happened in real use, so the training didn't prepare me for them. After multiple attempts, I felt like I wasted a lot of time just trying to get the basics right. This onboarding took way more effort than I expected and left me more annoyed than confident about the whole process. Honestly, I expected more support when things went wrong, but it never came as I needed it.