So much effort, but it didn’t feel what I had imagined
I was honestly expecting something simpler and more straightforward when I first looked into the WFHI software and the onboarding services. The sign-up was quick but then things started to feel complicated right away. I wasn't too sure about all the steps involved with the training and the calling tools because it seemed to promise ease but required a lot of setup from my side. I tried to navigate the database features and found myself stuck more than once, without clear explanations. I called support a few times but often got put on hold or asked to repeat my problem multiple times, which just added to the frustration. The automatic updates didn’t seem to help much either because each update seemed to bring new issues. The invoicing and payment were clear, no complaints there, but by that point I was already doubting if the whole thing was worth it. I think my expectations were maybe influenced by vague promises and not verified facts because the whole experience felt like a lot of effort for something that just didn’t click for me. If this is supposed to make remote workflows easier, I didn’t find it that way. I’m still confused about whether I’ll keep trying or just move on to a different tool. It didn’t match what I was imagining from the start, and honestly, I feel a bit disappointed after investing time and energy in setting it all up.