So, it took a bit of time but eventually I got up to speed
When I first signed up, the communication from the support team was okay, but it took some patience from my side to get going properly. Initially, I had to go through several training videos and some documentation that was a bit long-winded. I appreciated the step-by-step approach they followed, like setting up the dialer first, then the database upload, and finally the automated updates. That sequence made sense after looking at it again, but at first, I struggled to understand where to start. It took a few calls with support to clarify some doubts about invoicing and payment options too, but the telephonic help was quite professional and they were willing to take the time. Now that I’m comfortable using the workflow software and managing calls, I feel it was worth the wait. If I were to explain all this to a friend, I’d say it’s not instant but once you get there, things move quite smoothly.