so in the end, i got what i needed, kinda?
Okay so here’s the deal. The sales and pre-purchase info were a bit of a mixed bag. Some of the labels on the website, like for the software features or training modules, didn’t really make total sense right off the bat and kind of confused me about what exactly I was signing up for. I mean, the dialer vs calling tool stuff felt overlapping and I wasn’t sure if they were separate or the same thing. But once I dug a bit deeper and even asked support a couple of times to explain, things did get clearer. Invoices and payment steps were pretty easy to follow, so that was actually a nice relief amid the confusion. The way the database feature was described could be simplified too since initially, I wasn’t convinced how it fit into my workflow. So yeah, not super frustrated but not totally thrilled either. After fiddling around and clarifying, in the end, I did come away with a decent understanding and the software ready to use. It just took more effort chatting with support than I’d hoped.