so frustrating, felt like no one was there
I was really looking forward to the onboarding and training since I thought it would help me get started quickly. But honestly the response times from support felt super slow and I had to follow up repeatedly without any real answers. It seemed like they were just sending generic replies instead of actually understanding the issues I faced during setup. It wasn’t until I reached out a few times that I got a bit of help, but by then I was already quite confused and frustrated with the process. Even the training sessions felt rushed and not tailored to my questions, so I ended up having to figure out many things on my own. The whole experience made me wonder if they actually expect people to manage on their own with minimal assistance. I hoped for more attentive and timely help, but it just felt like I was left hanging. Honestly, the onboarding felt more like a drawn-out waiting game than a smooth introduction, which was disappointing given what I had hoped for.