So basically, they explained the important things, but not all
I went through the sales and pre-purchase overview expecting a clear breakdown of what I was buying, but it was sort of a mixed bag. The main features of the software were explained okay, like how the dialer and database work, so I knew what I was getting into. However, some of the onboarding steps weren’t laid out as clearly as I hoped. I found myself repeating questions during calls because some things felt vague or incomplete in the initial explanations. The invoicing and payment details were a bit clearer though, which helped. So overall, while I appreciated that some of the key points were covered well, it felt like I had to fill in gaps myself or wait around for support to clarify. It’s not bad, just not as straightforward as it could be from the start. I’d say the experience was balanced between enough info to make a decision and some frustrating moments where clarity was missing.