So basically, I figured out a lot myself, but the training helped a bit
So, I dove into the training and onboarding with hope it would guide me fully through setting up the software and all the calling tools. The good thing was, some aspects like the database feature and updates were explained pretty clearly in the training modules. However, I found that a lot of practical use cases or troubleshooting were missing, and I had to figure out many steps by trial and error. The onboarding flow gave me a general idea but felt incomplete in some parts, especially when it came to linking the dialer with my existing contacts. I wish the training included more real-world scenarios or hands-on guidance beyond the basic tutorial videos. Still, I’m managing now after spending extra time experimenting and reading help articles. If I were to sum it up to a friend, I’d say the training was a useful starting point but not fully sufficient; expect some self-learning for the smoother workflow.