Smooth Workflow with Just a Bit of Self-Help Needed
I've been using the WFHI software for a few weeks now, and overall, it’s been a pretty good experience. The onboarding flow gave me a basic outline of how to get started, but I found that a lot of the more specific setup details I had to figure out on my own. For example, connecting the dialer with the database wasn't as straightforward as I initially expected. Despite that, the automatic updates kept everything running smoothly without requiring me to manually update anything, which helped reduce the technical hassle. Telephonic support was available, but I rarely needed to call since I mostly managed by referencing the training materials. When I did reach out, the assistance was prompt, though sometimes I wished the instructions were a bit clearer over the phone. The invoicing and payment process was seamless and well organized, so that part was stress-free. Overall, I feel like I have a good handle on the software but wish the initial guidance was just a little more thorough so I wouldn’t have to spend so much time troubleshooting on my own. Still, the outcome is positive since the tools work well in my daily workflow and the support is reachable if needed.