Smooth video intro but onboarding call struggled
The training started well with a very clear introductory video that set the stage nicely for what to expect. It helped me grasp the overall workflow quickly, which was really helpful. However, when it came to the live onboarding call, there were some technical interruptions that made parts of it hard to follow. The audio cut out a few times, and their explanations sometimes felt rushed or unclear during those moments. Still, the follow-up emails filling in some gaps were appreciated overall. I liked that they didn’t just leave things hanging but tried to cover the parts where the call had issues. It’s a mixed experience because the initial materials work well for me to understand the basics, yet I found the live personal walkthrough a bit frustrating. Given some technical improvements, the onboarding could be a lot smoother and more consistent from start to finish.