Smooth support day-to-day, but slightly less feedback
I've been using WFHI's support regularly for a few weeks now, and the daily communication has been consistently reliable without being over the top. It’s not like they’re always chasing me or pushing updates aggressively, which I appreciate because it keeps things low-key and manageable. When I do reach out, the telephonic assistance is clear and helpful, making the software easier to work with in routine use, especially with calling tools and database management. That said, one thing that felt a bit lacking was proactive feedback or suggestions on improving workflows or using new features; it’s mostly reactive support rather than proactive advice. I think a bit more of that would enhance the experience. Still, I’m fairly content with how straightforward the sign-up and invoicing is, plus the updates happen without much fuss. So overall, it’s a quiet but steady kind of support service.