Smooth steps mostly, with one little glitch along the way
The onboarding and training mostly flowed well. I remember the moment when I had to set up the dialer; that step was a bit confusing and could have been ordered differently. Otherwise, each stage seemed sensible, and the instructions were fairly clear overall. The software's automatic updates happened seamlessly without interruptions, which was nice. The database feature also fit well into the workflow, but at times I wished the training had focused more on practical use cases instead of theory. Payment and invoicing went smoothly and transparently, which reduced stress. I liked that telephonic support was available, though I didn't have to call often. All in all, the whole thing felt pretty user-friendly, even if one step could have been placed in a better order to avoid confusion. I'd call it mostly streamlined, with room for tiny improvements.