Smooth start but onboarding left some questions unanswered
When I first signed up with WFHI, the onboarding process was straightforward enough, and I was able to start exploring the software within a few days. The initial training sessions covered the basics clearly, which helped me understand how to use the calling tools and the database features. However, it felt like the pacing was a bit uneven — some areas like the dialer setup were explained well, but other parts, such as managing automatic updates and integrating workflows, weren't fully addressed during the sessions. The telephonic support was responsive when I reached out, but I had to wait to clarify some of these things on my own time. I expected a more detailed walk-through of all features during onboarding, so there was a gap to fill by trial and error. Overall, I got going relatively quickly, but the missing depth in training meant an extra learning curve afterward.