Smooth start but a few bumps along the way
You handled the start of things quite well; I appreciated the clear communication and the responsiveness when I had questions during the onboarding. It took just a few days to get access and see how the software was organized, which was good because I was eager to begin. However, some of the initial setup steps could have been smoother. At times, I found myself waiting or double-checking because the instructions weren't as detailed or consistent as I would have liked. Also, on the first day of using the calling tools, there were a couple of glitches that slowed me down, though your support team was quick to assist over the phone. The database feature integrated well with my workflow without much fuss, which really stood out as a positive. Automatic updates seemed well-managed and didn't cause any disruptions to my work. Payment and invoicing were straightforward with no surprises. Overall, you did a solid job getting me started, but I hope future onboarding improves with clearer step-by-step guidance and more robust early-stage stability. That balance between the good support and the small initial hiccups shaped my experience most.