Smooth start but a bit of ongoing tweaking was needed
I was genuinely pleased when the onboarding process kicked off because the initial setup was quite straightforward. Getting the software configured felt like a one-off task, and the training modules guided me well through the basics. However, as I began to integrate the calling tools and database features into my workflow, I realized some facets required continuous adjustments. The dialing system initially worked fine, but I had to revisit the training a few times to refine how to best use the automation features. Also, while updates seemed automatic, understanding their impact on my current settings took some trial and error. The telephonic support was helpful in these moments but sometimes a bit slow, making these tweaks feel more drawn out. Overall though, the experience was positive, especially given the detailed initial onboarding; just keep in mind that there's a period of ongoing optimization after that. I’d rate it a solid 4 out of 5 because it’s not perfect but well worth the effort.